Shipping & Returns
Our delivery policy
We will endeavour to despatch your order within 2-5 working days of it being received. In most cases, our blends are made fresh to order hence the longer amount of time needed for the despatch.
All orders are sent by Royal Mail first class post. If an item ordered is out of stock, we will contact you and offer an alternative or a full refund.
All prices listed below are in GBP Sterling. We deliver to most countries worldwide. For our overseas customers, please note that it is the responsibility of the buyer/customer to ensure that their purchase meets customs regulations in their country. Any other charges that may apply (customs duty etc) at point of entry will be the customer’s responsibility. There is no minimum or maximum order value. Postage includes packing charges.
FOR UK DELIVERY (UK mainland only):
For orders up to £10, postage is £3.10
For orders from £10.01 to £20 GBP, postage is £4.50
For order from £20.01 to £50 GBP, postage is £5.80
For orders over £50.01 GBP, postage is Free of Charge
Should you wish to collect your order in-store at Standard Quay please call on 07869 157146 to confirm this arrangement prior to placing your order.
Please be aware that your order may not be small enough to fit through your letterbox. As a result, please give an alternate delivery address where there will be someone available to receive your order, perhaps a work address. Due to the nature of the product, we cannot accept any returns for refunds unless the product is defective and it remains unopened.
FOR OVERSEAS DELIVERY:
EU countries
For orders up to £10, postage is £5.00
For orders from £10.01 to £20 GBP, postage is £8.50
For orders from £20.01 to £30 GBP, postage is £12.80
For orders from £30.01 to £50.00, postage is £17.00
For orders over £50 postage is £22.00
For all other countries
For orders up to £10, postage is £6.00
For orders from £10.01 to £20 GBP, postage is £10.00
For order from £20.01 to £30 GBP, postage is £16.00
For orders from £30.01 to £50 GBP, postage is £24.00
For orders over £50 postage is £35
Salt & Spice will not be held responsible for delays to your order due to the customer providing incorrect delivery information. If an order needs to be sent twice due to an incorrect delivery address, the charges will be passed onto the customer.
Return & Exchange Policy
Thank you for shopping online at saltandspiceglobalflavourings.com. If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 days to return an item from the date you received it.
As this is a food item, to be eligible for a return, the item must be UNOPENED, UNUSED and in the same condition, you received it. Your item will need to have the receipt or a confirmation of purchase.
Once received, we will inspect it and notify you that we have received your return. If we are satisfied that your item meets our return requirements, we will initiate a refund to your original method of payment.
You will be responsible for paying your own shipping costs for returning the item unless the goods are faulty. The original shipping cost is also non-refundable.
If you have any questions on how to return your item to us, please contact us on 07869 157146
All items should be returned to:
Salt and Spice Global Flavourings
Unit 4A Monks Granary, Standard Quay, Faversham, Kent ME13 7BS